{"id":35,"date":"2026-01-30T23:03:48","date_gmt":"2026-01-30T23:03:48","guid":{"rendered":"https:\/\/aerlumalighting.com\/preguntas-frecuentes\/"},"modified":"2026-02-05T22:05:43","modified_gmt":"2026-02-05T22:05:43","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/aerlumalighting.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<div class=\"wp-block-group alignfull is-style-ext-preset--group--natural-1--section has-background-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-8870cb56 wp-block-group-is-layout-constrained is-style-ext-preset--group--natural-1--section--1\" id=\"preguntas-frecuentes\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\"><div class=\"wp-block-group alignwide is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-422eb20d wp-block-group-is-layout-flex\"><div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7acc1fa0 wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading has-text-align-center\">Descubre iluminaci\u00f3n y decoraci\u00f3n \u00fanicas para tu hogar<\/h2>\n\n<p class=\"has-text-align-center wp-block-paragraph\">Encuentra respuestas r\u00e1pidas a las dudas m\u00e1s comunes sobre nuestros productos y servicios<\/p><\/div><\/div>\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-center is-layout-constrained wp-container-core-group-is-layout-a192b366 wp-block-group-is-layout-constrained\"><div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start is-layout-flow wp-block-group-is-layout-flow is-style-ext-preset--group--natural-1--item-card-1--align-start--2\"><div class=\"wp-block-group is-style-default is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">\u00bfQu\u00e9 tipos de productos ofrece Aerluma?<\/h3>\n\n<p class=\"wp-block-paragraph\">Ofrecemos una variedad de productos de iluminaci\u00f3n, decoraci\u00f3n y ventiladores de techo, todos con descripciones detalladas y galer\u00edas fotogr\u00e1ficas.<\/p><\/div><\/div>\n\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start is-layout-flow wp-block-group-is-layout-flow is-style-ext-preset--group--natural-1--item-card-1--align-start--3\"><div class=\"wp-block-group is-style-default is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">\u00bfC\u00f3mo puedo realizar una compra en la plataforma?<\/h3>\n\n<p class=\"wp-block-paragraph\">Solo debes seleccionar el producto deseado, agregarlo al carrito y seguir el proceso de pago seguro en l\u00ednea.<\/p><\/div><\/div>\n\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start is-layout-flow wp-block-group-is-layout-flow is-style-ext-preset--group--natural-1--item-card-1--align-start--4\"><div class=\"wp-block-group is-style-default is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">\u00bfCu\u00e1nto tiempo tarda el env\u00edo de mis productos?<\/h3>\n\n<p class=\"wp-block-paragraph\">El env\u00edo suele tomar entre 3 a 7 d\u00edas h\u00e1biles dependiendo de tu ubicaci\u00f3n en M\u00e9xico.<\/p><\/div><\/div>\n\n<div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start is-layout-flow wp-block-group-is-layout-flow is-style-ext-preset--group--natural-1--item-card-1--align-start--5\"><div class=\"wp-block-group is-style-default is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">\u00bfPuedo solicitar asesor\u00eda para elegir un producto?<\/h3>\n\n<p class=\"wp-block-paragraph\">Claro, nuestro equipo est\u00e1 disponible para ayudarte a seleccionar la mejor iluminaci\u00f3n o decoraci\u00f3n para tus espacios.<\/p><\/div><\/div><\/div><\/div><div class=\"wp-block-group alignfull is-style-ext-preset--group--natural-1--section has-tertiary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-0fa1b86d wp-block-group-is-layout-constrained is-style-ext-preset--group--natural-1--section--6\" id=\"galeria\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\"><div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-0a9a0fdb wp-block-group-is-layout-flex\"><div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-227c3f25 wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Iluminaci\u00f3n y ventiladores que transforman tu espacio<\/h2>\n\n<p class=\"has-text-align-left wp-block-paragraph\">Explora nuestra galer\u00eda donde cada imagen refleja la calidad y dise\u00f1o exclusivos de nuestros productos.<\/p><\/div><\/div>\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-e61753bd wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-ff1e87f5 wp-block-column-is-layout-flow\"><figure class=\"wp-block-image is-style-ext-preset--image--natural-1--image-1--content-bottom is-style-ext-preset--image--natural-1--image-1--content-bottom--7\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"960\" src=\"https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/c9ee1dbb59a1c6dc8e8ba4b8870fb6f37928e5b9.jpg\" alt=\"\" class=\"wp-image-80\" style=\"aspect-ratio:1;object-fit:cover\" srcset=\"https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/c9ee1dbb59a1c6dc8e8ba4b8870fb6f37928e5b9.jpg 1440w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/c9ee1dbb59a1c6dc8e8ba4b8870fb6f37928e5b9-300x200.jpg 300w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/c9ee1dbb59a1c6dc8e8ba4b8870fb6f37928e5b9-1024x683.jpg 1024w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/c9ee1dbb59a1c6dc8e8ba4b8870fb6f37928e5b9-768x512.jpg 768w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/c9ee1dbb59a1c6dc8e8ba4b8870fb6f37928e5b9-18x12.jpg 18w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/c9ee1dbb59a1c6dc8e8ba4b8870fb6f37928e5b9-600x400.jpg 600w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n<figure class=\"wp-block-image is-style-ext-preset--image--natural-1--image-1--content-right is-style-ext-preset--image--natural-1--image-1--content-right--8\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"960\" src=\"https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/3f848550a1352e31616cdb8383ad1878dbaf80ca.jpg\" alt=\"\" class=\"wp-image-67\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/3f848550a1352e31616cdb8383ad1878dbaf80ca.jpg 1440w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/3f848550a1352e31616cdb8383ad1878dbaf80ca-300x200.jpg 300w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/3f848550a1352e31616cdb8383ad1878dbaf80ca-1024x683.jpg 1024w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/3f848550a1352e31616cdb8383ad1878dbaf80ca-768x512.jpg 768w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/3f848550a1352e31616cdb8383ad1878dbaf80ca-18x12.jpg 18w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/3f848550a1352e31616cdb8383ad1878dbaf80ca-600x400.jpg 600w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-container-core-column-is-layout-ff1e87f5 wp-block-column-is-layout-flow\"><figure class=\"wp-block-image is-style-ext-preset--image--natural-1--image-1--content-left is-style-ext-preset--image--natural-1--image-1--content-left--9\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1081\" src=\"https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/d0f3f47d60820e0ccb3b3599c7311f731a8df1ad.jpg\" alt=\"\" class=\"wp-image-66\" style=\"aspect-ratio:4\/3;object-fit:cover\" srcset=\"https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/d0f3f47d60820e0ccb3b3599c7311f731a8df1ad.jpg 1440w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/d0f3f47d60820e0ccb3b3599c7311f731a8df1ad-300x225.jpg 300w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/d0f3f47d60820e0ccb3b3599c7311f731a8df1ad-1024x769.jpg 1024w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/d0f3f47d60820e0ccb3b3599c7311f731a8df1ad-768x577.jpg 768w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/d0f3f47d60820e0ccb3b3599c7311f731a8df1ad-16x12.jpg 16w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/d0f3f47d60820e0ccb3b3599c7311f731a8df1ad-600x450.jpg 600w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n<figure class=\"wp-block-image is-style-ext-preset--image--natural-1--image-1--content-left is-style-ext-preset--image--natural-1--image-1--content-left--10\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"960\" src=\"https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/e4f310c5cfd908272bd02ed59e062f9194070eca.jpg\" alt=\"\" class=\"wp-image-76\" style=\"aspect-ratio:1;object-fit:cover\" srcset=\"https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/e4f310c5cfd908272bd02ed59e062f9194070eca.jpg 1440w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/e4f310c5cfd908272bd02ed59e062f9194070eca-300x200.jpg 300w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/e4f310c5cfd908272bd02ed59e062f9194070eca-1024x683.jpg 1024w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/e4f310c5cfd908272bd02ed59e062f9194070eca-768x512.jpg 768w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/e4f310c5cfd908272bd02ed59e062f9194070eca-18x12.jpg 18w, https:\/\/aerlumalighting.com\/wp-content\/uploads\/2026\/01\/e4f310c5cfd908272bd02ed59e062f9194070eca-600x400.jpg 600w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure><\/div><\/div><\/div><div class=\"wp-block-group alignfull is-style-ext-preset--group--natural-1--section has-background-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-8870cb56 wp-block-group-is-layout-constrained is-style-ext-preset--group--natural-1--section--11\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\"><div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-0a9a0fdb wp-block-group-is-layout-flex\"><div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-227c3f25 wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Iluminaci\u00f3n y decoraci\u00f3n con calidad garantizada<\/h2>\n\n<p class=\"wp-block-paragraph\">Conoce nuestras certificaciones, garant\u00edas y reconocimientos que aseguran productos confiables y duraderos.<\/p><\/div><\/div>\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9705efd8 wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-ff1e87f5 wp-block-column-is-layout-flow\"><div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-ext-preset--group--natural-1--item-card-1--align-start--12\"><div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-image size-large ext-aspect-landscape wp-duotone-primary-foreground\"><img decoding=\"async\" src=\"data:image\/svg+xml;base64,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\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">Certificaci\u00f3n de calidad energ\u00e9tica<\/h3>\n\n<p class=\"wp-block-paragraph\">Nuestros productos cuentan con certificaci\u00f3n que garantiza eficiencia y ahorro energ\u00e9tico para tu hogar.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-ff1e87f5 wp-block-column-is-layout-flow\"><div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-ext-preset--group--natural-1--item-card-1--align-start--13\"><div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-image size-large ext-aspect-landscape wp-duotone-primary-foreground\"><img decoding=\"async\" src=\"data:image\/svg+xml;base64,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\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">Garant\u00eda de satisfacci\u00f3n total<\/h3>\n\n<p class=\"wp-block-paragraph\">Ofrecemos garant\u00eda completa en todos nuestros productos para asegurar tu confianza y tranquilidad.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-ff1e87f5 wp-block-column-is-layout-flow\"><div class=\"wp-block-group is-style-ext-preset--group--natural-1--item-card-1--align-start has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-ext-preset--group--natural-1--item-card-1--align-start--14\"><div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-image size-large ext-aspect-landscape wp-duotone-primary-foreground\"><img decoding=\"async\" src=\"data:image\/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI0OCIgaGVpZ2h0PSI0OCIgZmlsbD0iIzAwMDAwMCIgdmlld0JveD0iMCAwIDI1NiAyNTYiPjxwYXRoIGQ9Ik04MCw0MGE0MCw0MCwwLDEsMCw0MCw0MEE0MCw0MCwwLDAsMCw4MCw0MFptMCw2NGEyNCwyNCwwLDEsMSwyNC0yNEEyNCwyNCwwLDAsMSw4MCwxMDRabTk2LDE2YTQwLDQwLDAsMSwwLTQwLTQwQTQwLDQwLDAsMCwwLDE3NiwxMjBabTAtNjRhMjQsMjQsMCwxLDEtMjQsMjRBMjQsMjQsMCwwLDEsMTc2LDU2Wk04MCwxMzZhNDAsNDAsMCwxLDAsNDAsNDBBNDAsNDAsMCwwLDAsODAsMTM2Wm0wLDY0YTI0LDI0LDAsMSwxLDI0LTI0QTI0LDI0LDAsMCwxLDgwLDIwMFptMTM2LTI0YTgsOCwwLDAsMS04LDhIMTg0djI0YTgsOCwwLDAsMS0xNiwwVjE4NEgxNDRhOCw4LDAsMCwxLDAtMTZoMjRWMTQ0YTgsOCwwLDAsMSwxNiwwdjI0aDI0QTgsOCwwLDAsMSwyMTYsMTc2WiI+PC9wYXRoPjwvc3ZnPg==\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">Reconocimiento por dise\u00f1o innovador<\/h3>\n\n<p class=\"wp-block-paragraph\">Premiados por la creatividad y funcionalidad en la decoraci\u00f3n y ventilaci\u00f3n que ofrecemos.<\/p><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Descubre iluminaci\u00f3n y decoraci\u00f3n \u00fanicas para tu hogar Encuentra respuestas r\u00e1pidas a las dudas m\u00e1s comunes sobre nuestros productos y servicios \u00bfQu\u00e9 tipos de productos ofrece Aerluma? Ofrecemos una variedad de productos de iluminaci\u00f3n, decoraci\u00f3n y ventiladores de techo, todos con descripciones detalladas y galer\u00edas fotogr\u00e1ficas. \u00bfC\u00f3mo puedo realizar una compra en la plataforma? Solo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes - Aerluma Lighting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aerlumalighting.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes - Aerluma Lighting\" \/>\n<meta property=\"og:description\" content=\"Descubre iluminaci\u00f3n y decoraci\u00f3n \u00fanicas para tu hogar Encuentra respuestas r\u00e1pidas a las dudas m\u00e1s comunes sobre nuestros productos y servicios \u00bfQu\u00e9 tipos de productos ofrece Aerluma? Ofrecemos una variedad de productos de iluminaci\u00f3n, decoraci\u00f3n y ventiladores de techo, todos con descripciones detalladas y galer\u00edas fotogr\u00e1ficas. \u00bfC\u00f3mo puedo realizar una compra en la plataforma? 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